Statement of Purpose16th September 2016
Section 1 – About Highbury Support Services:
Natalie Davies is the Managing Director and Responsible Individual. Phil Davies is a Director. Nicky Austerberry is the Registered Manager and all are based at the office address.
Natalie and Nicky will make sure that you will:
- Have a team that can support you
- Have staff that are trained to a high standard
- Be listened to
- Have support that is provided in a way that you chose
Highbury Support Services will:
- Deliver a high quality service
- Be flexible to your needs
- Respect your rights
- Be non-discriminatory
- Work with you to have a staff team of your choice
Section 2 – Location:
- We are located in Prestatyn
- We work throughout the North Wales Regional Partnership Board.
Section 3 – About the Service:
- We support people who have identified needs
- We do not support nursing needs
Section 4 – How the Service is Provided:
- We can support you in your home
- We can support you in your community
- We can support you with personal care
- We can support you with daily living tasks
- We can support you to take medication
- We can support you with finances
- We can support you with educational needs
- We can support you to live a healthy lifestyle
- We can support you with social needs
- We aim to teach you new skills so that you can reach your potential in areas that are important to you
Section 5 – Services & Duties Which Are Not Undertaken:
- Nursing tasks will not be undertaken
Section 6 – Arrangements for Continuity of Support:
- We will change your Support Worker if you need us to
- We will put a set team in place so you get to know your Support Workers
- Cancellation of the Support Service will at all times be respected
Section 7 – Vulnerability & Protection of Support Staff:
- We will make sure staff are safe
Section 8 – Vulnerability & Protection of Citizens:
- We will make sure your welfare and safety is protected.
- We will make sure all staff are trained in Safeguarding
Section 9 – Safeguarding Citizens’ Personal Property:
- We will make sure all your personal property is safe
Section 10 – Fees & Charges:
- All fees and charges will be discussed with you before we start working together
- Hours of support will be tailored to meet your outcomes
Section 11 – Staffing
All staff are trained to include the following subjects:
- Confidentiality
- Person Centred Support
- Dignity and Respect
- Equality and Diversity
- Managing Challenging Behaviour
- Culture and Religion
- Safeguarding
- Health and Safety
- Administration of Medication
- First Aid
- CoSHH
- Infection Control
- Moving and Handling
- Mental Capacity
- Deprivation of Liberties
- Financial Management
Highbury Support Services management and staff teams provide specialist support in:
- Epilepsy
- Autistic Spectrum Disorders
- Progression Skills
- Active Support
- Mental Health Issues
- Physical Disabilities
- Positive Behavioural Support
- Learning Disabilities
Section 12 – Governance
- We welcome your views on the service we provide
The Responsible Individual carries out quarterly audits to include:
- Quality of Service
- Health and Safety
- Staff Morale
- Financial Stability
The Registered Manager carries out quarterly audits to include:
- Staff Well-being
- Citizen Well-being
- Safety of Citizens Homes
- Safety of Business Premises
- Policies and Procedures
- Security of Data
- Citizen Progression / Outcome Achievement
- Citizen Voice, Choice and Control
- Training and Development of Workforce
- Duty of Candour
Section 13 – Management of Shift Rota Patterns & Time Sheets:
- Full records of staff working hours are kept at the Registered Office
- Each Support Worker is issued with a Weekly Time Sheet
- You will be required to sign the Support Workers Time Sheet
Section 14 – Insurance Cover:
The Company has insurance cover for the following:
- Employers Liability – £10,000,000
- Public and Products Liability – £10,000,000
- Professional Indemnity – £10,000,000
