Statement of Purpose

Section 1 – About Highbury Support Services:

Natalie Davies is the Managing Director and Responsible Individual.  Phil Davies is a Director.  Nicky Austerberry is the Registered Manager and all are based at the office address.

Natalie and Nicky will make sure that you will:

  • Have a team that can support you
  • Have staff that are trained to a high standard
  • Be listened to
  • Have support that is provided in a way that you chose

Highbury Support Services will:

  • Deliver a high quality service
  • Be flexible to your needs
  • Respect your rights
  • Be non-discriminatory
  • Work with you to have a staff team of your choice
Section 2 – Location:
  • We are located in Prestatyn
  • We work throughout the North Wales Regional Partnership Board.
Section 3 – About the Service:
  • We support people who have identified needs
  • We do not support nursing needs
Section 4 – How the Service is Provided:
  • We can support you in your home
  • We can support you in your community
  • We can support you with personal care
  • We can support you with daily living tasks
  • We can support you to take medication
  • We can support you with finances
  • We can support you with educational needs
  • We can support you to live a healthy lifestyle
  • We can support you with social needs
  • We aim to teach you new skills so that you can reach your potential in areas that are important to you
Section 5 – Services & Duties Which Are Not Undertaken:
  • Nursing tasks will not be undertaken
Section 6 – Arrangements for Continuity of Support:
  • We will change your Support Worker if you need us to
  • We will put a set team in place so you get to know your Support Workers
  • Cancellation of the Support Service will at all times be respected
Section 7 – Vulnerability & Protection of Support Staff:
  • We will make sure staff are safe
Section 8 – Vulnerability & Protection of Citizens:
  • We will make sure your welfare and safety is protected.
  • We will make sure all staff are trained in Safeguarding
Section 9 – Safeguarding Citizens’ Personal Property:
  • We will make sure all your personal property is safe
Section 10 – Fees & Charges:
  • All fees and charges will be discussed with you before we start working together
  • Hours of support will be tailored to meet your outcomes
Section 11 – Staffing

All staff are trained to include the following subjects:

  • Confidentiality
  • Person Centred Support
  • Dignity and Respect
  • Equality and Diversity
  • Managing Challenging Behaviour
  • Culture and Religion
  • Safeguarding
  • Health and Safety
  • Administration of Medication
  • First Aid
  • CoSHH
  • Infection Control
  • Moving and Handling
  • Mental Capacity
  • Deprivation of Liberties
  • Financial Management

Highbury Support Services management and staff teams provide specialist support in:

  • Epilepsy
  • Autistic Spectrum Disorders
  • Progression Skills
  • Active Support
  • Mental Health Issues
  • Physical Disabilities
  • Positive Behavioural Support
  • Learning Disabilities
Section 12 – Governance
  • We welcome your views on the service we provide

The Responsible Individual carries out quarterly audits to include:

  • Quality of Service
  • Health and Safety
  • Staff Morale
  • Financial Stability

The Registered Manager carries out quarterly audits to include:

  • Staff Well-being
  • Citizen Well-being
  • Safety of Citizens Homes
  • Safety of Business Premises
  • Policies and Procedures
  • Security of Data
  • Citizen Progression / Outcome Achievement
  • Citizen Voice, Choice and Control
  • Training and Development of Workforce
  • Duty of Candour
Section 13 – Management of Shift Rota Patterns & Time Sheets:
  • Full records of staff working hours are kept at the Registered Office
  • Each Support Worker is issued with a Weekly Time Sheet
  • You will be required to sign the Support Workers Time Sheet
Section 14 – Insurance Cover:

The Company has insurance cover for the following:

  • Employers Liability – £10,000,000
  • Public and Products Liability –  £10,000,000
  • Professional Indemnity – £10,000,000